I scheduled an appointment 6 months ago for my two daughters after a very satisfying first visit with A Caring Dentist. I called two weeks prior to their appointment to change the time and confirm. I was sent multiple emails and text messages confirming my new appointment-which I appreciated. When I arrived I was told that the office had dropped or been dropped from my childrens' insurance two months prior and that my daughters could not see Dr. Parasher. I was upset given the number of times that I had communicated with the office directly and indirectly. I had to take my daughters out of school and leave work early to honor the appointment and was told that no one in the office checked to see what insurance I had until the day of the appointment. I offered this suggestion to the bearers of unacceptable news, but otherwise very polite ladies at the front desk: if you know that you no longer accept a certain insurance, there should be staff training and protocol to assign someone to make the necessary phone calls and/or emails to alert any patients who made an appointment prior to your knowledge of this fact. Another option would be to send a mass alert to ALL patients using your On Demand messaging service to inform them that a particular type of insurance is currently "on-hold" and pending reinstatement, in order to avoid what happened to my family and I. Although I was told that I "fell through the cracks" and was met with very professional and apologetic staff, a mistake like that was avoidable and should not have happened. I was, however, given information of their other office that does accept my daughters' insurance and appreciate the courtesy which which I was treated amidst the predicament.