I would have rated you higher, as you did a very good job with my poodle, Killer. My complaint is with the lady at the register that Saturday morning. Online, it says that you open at 7:30am, as do the hours posted on your door, and the sign in the window was flipped over to show “OPEN.” However, the door was locked and the lady was standing at the register and she saw us try to open the door and ignored us until another employee got there before she would open the door and allow us inside. On top of that, she actually seemed irritated that we were there at 7:45 and wanted to come in. She told us that they weren’t actually open yet and that the owner just hadn’t gotten around to change the hours, but how was I supposed to know that when even the signed was turned to the outside saying it was open??? That really irritated me.