Outside of the occasional QB software downtime, service has been great. Nancy has been very helpful in my transition from previous accounting firm. I have also seen the difference in services between new and old accounting firm while sitting front row. The occasional down time concerns me hence the 4 instead of the 5 star. There are days where I will not be able to afford not to connect to QB - luck continues to be on my side. However, I do not want to rely on luck while accessing QB.
Added bonus - Front Desk!!! =)