1480 N New Hope Rd
Raleigh, NC 27604

Mon - Fri: 7:30AM - 6:00PM

Sat: 8:00AM - 4:00PM

Sun: Closed

89.3% would refer friends and family to us

1 stars

I had phoned in to see how much would it cost to get my catalyic converter fixed because of check engine light. I had already had it diagnosed but they insist that thier test must be done. Well they convinced me so I paid 89.00 to run the test only to tell me the same diagnosis. Also I requested that my oil should be changed if it needed it. They kept my car all day and did not change the oil. Had no idea that I asked to get my oil checked/changed. Oh but it was on my receipt to be done. Well the nice customer service rep told me since it was his error he would change it for FREE. When i did take it back he had no idea what I was talking about. So I phoned the manager for higher management. This manager told me to go no further he can help me and change it for free. He set my appointment and when I came in he told me he couldnt do it for free since I have a hemi-charger. DUH its the same care that need the 700 converters put on. Anyhow, I took my car to Wedgewood in Zebulon and they fixed it for 170. AAA on New bern ave raleigh nc will never get another dollar from me and they all are rude.

4 stars Verified customer

The service was professional. After analyzing my problem, the technician talked to co-worker while I watched and waited for him to finish my car to leave.Was overpriced. pep Boys charges $200 less for same service. When I left, mgr came outside to negotiate price. Be fair to start with. A few days later had to bring another vehicle that was serviced a yr ago. Was still under warranty for same problem. This is my 3rd day now awaiting my vehicle to be fixed. Guess there's not much additional money to be made, so I'm being put on hold. Was told it would be yesterday morning but didn't call to push the issue. won't be bringin anymore vehicles to AAA.

4 stars Verified customer

I always have great service when I go to AAA New Hope

5 stars Verified customer

Was my 1st visit to AAA Car Care are a.d had a very pleasant experience. I will use AAA again

5 stars Verified customer

Great Friendly Service. I did not have an appointment but was still taken can of in a timely fashion. The customer service was great from the front door to the young man Adrian who changed my oil. I also enjoyed the ammenities such as your hot chocolate and your business area for waiting customers

5 stars Verified customer

Everyone on the counter was very coutious and when I had a question nick the mechanic was there n seemed more than happy to answer them and help me understand what baddies happened with my car. I will be recommending AAA to all my friends.

4 stars Verified customer

I was able to call and make an appointment for an oil change within the hour of the appointment and when arrived was taken in on time. Great for a busy schedule.

1 stars Verified customer

I would have given higher rating had they latched my hood. If you have a car and understand what that could mean driving down the road at 70 mph. That is very dangerous!!!! Not cool!!! Further a very easy thing to ensure is done correctly. Had to pull off of 440 beltline when I realize it wasn't latched.

5 stars Verified customer

I appreciate how the staff handled my appointment and keeping me first even though there was a line when I arrived.

1 stars Verified customer

What was diagnosed as problem with my 1999 Honda Civic was totally inaccurated. Had to have car towed to Honda shop where problem was determined and repaired.