93.0% would refer friends and family to us

1 stars

My mother's car was towed to this location for issues. The representative Jamel contacted her and said she needed a transmission and it would cost $4200.00 for her 2000 Mazda 626. My mother decided not to use this location and had her car towed home. Prior to AAA tow guy bringing the car home, he conducted a "walk around" and noticed the Catalytic Converter had been cut from the car. He immediately contacted my mother and AAA service members' help-line. My issue with this location is the suspicious activities that occurred, while the car was in their possession: 1. My mother had her catalytic converter replaced at this Prosperity Church Road location, less than 3 month's ago. 2. The manager James stated- the location is not responsible for vehicles after the owner deny service. 3. My mother received a call asking what her plans for her car were. 4. The manager James suspects the catalytic converter was removed the same night my mother received a call from an employee at the Prosperity Church Road location. 5. The AAA tow truck guy was told by Jamel that my mother was not going to keep her car. We have filed a police report on this location, and AAA help-line will also investigate.

1 stars

My mother's car was towed to this location for issues. The representative Jamel contacted her and said she needed a transmission and it would cost $4200.00 for her 2000 Mazda 626. My mother decided not to use this location and had her car towed home. Prior to AAA tow guy bringing the car home, he conducted a "walk around" and noticed the Catalytic Converter had been cut from the car. He immediately contacted my mother and AAA service members' help-line. My issue with this location is the suspicious activities that occurred, while the car was in their possession: 1. My mother had her catalytic converter replaced at this Prosperity Church Road location, less than 3 month's ago. 2. The manager James stated- the location is not responsible for vehicles after the owner deny service. 3. My mother received a call asking what her plans for her car were. 4. The manager James suspects the catalytic converter was removed the same night my mother received a call from an employee at the Prosperity Church Road location. 5. The AAA tow truck guy was told by Jamel that my mother was not going to keep her car. We have filed a police report on this location, and AAA help-line will also investigate.

2 stars

I have been taking my vechicle here for about a year and have been very pleased for the most part. However I am a extremely confused customer now that ive had my catalytic converter replaced at this location three times in the last 6 months. I took my vehicle here shortly after my service engine soon light came on. The code PO430 Two way catalyst system bank 2 is what they said popped up and told me that I needed one converter replaced. $600 and 2 days later the service engine soon light popped up again. Took it back and it was the same code and the mechanic replaced it a second time. It was under warranty so I didn't have to pay for another cat but I did have some other services done that they recommended. Drove my car for another week and the service engine light came on again!! Took it back and just had my 3rd cat put on plus a few other services. They did recommend $1700 in services that I declined such as the oxygen sensors and spark plugs. Now im starting to think it wasnt my cat in the first place. Ive read online in the last 24 hours that it could have gotten a bad reading for a number of reasons. If this is the case then i will defintely feel ripped off. So I got my vehicle back today and I'm praying that light doesn't come back on again.

4 stars Verified customer

Victor, one of the service managers, did an excellent job of understanding my requirements with my Volvo and recommending a course of action to get the necessary repairs. I appreciate his having utilized my AAA membership (which he renewed)to enable me to maximize the discounts on AAA services and products. Thanks, Victor.

4 stars Verified customer

Very satisfied with service received.The transportation service is a plus!

4 stars Verified customer

They did a fine job. Service was excellent.

4 stars Verified customer

AAA car care center has great customer service and they are always efficient. They are a bit pricey but they did exactly what I asked them to do

4 stars Verified customer

Took our Pilot in for an awful grinding noise and they looked at it right away. It was in bad need of new brakes and rotors. Although it took them a while to do the quality work they assure, the environment was warm and clean. They checked on us periodically and came to give updates as well. They even offered to drive us somewhere to get lunch. I just returned from there with a quick checkup for a squeaking sound from the brake and they made sure everything was perfect before leaving and apologized for the inconvenience. All employees are very nice and helpful :)

4 stars Verified customer

Due to technical difficulties, our car inspection took longer than expected. Still, the staff were great, which made waiting a lot easier!

4 stars Verified customer

We received expert, professional service.