We ended up at this facility completely by accident. Then again I don't think there's really anything called an accident. We have a 10-year-old Papillion scruffy lovable but definitely no show dog. The doctor was so kind, I was expecting to put Gizmo up on the table and have to hold him still while they did shots and all this other business, but she came in and she sat down on the floor with him for a long time and she just got to know him first made him feel comfortable and it was very heartwarming. My daughter and I love the doctor very much and will continue to take gizmo there . You could definitely see her compassion for animals.