We received awesome service on getting bridge work done by Dr Gupta. Once completed,still needed to file claims,the financial administration seemed to disappear. Work was paid and completed on Oct 19th. I gotten in contact with AFLAC and they needed additional information. I called 21st, spoke with Brian, asked what AFLAC had requested. He said he have front desk fax. AFLAC still not showing received from them but only from our original dentist. Called 23rd and Brian wasn't available, left message, no call back again. Called 26th as AFLAC still has not received anything, asked for Brian, unavailable and left message, no call back. Called 27th as AFLAC hadn't got anything and asked for Brian, got Daisy. She then tells me that they don't send anything on letterhead and she could send me via email service rendered information so I can provide it to AFLAC. Why was I not told back on Oct 19th. Today, Oct 30th, nothing in email Daisy stated she would send or follow-up with phone call. Statement to Daisy, funny how we heard from you guys all the time before services were complete and now that you have funds paid in full, I have not heard one word. No call to see how husband was doing. All in all when they want the money they are all there but once they get what they want they fall into a black abyss. But, Dr. Gupta and her assistants were great.