Third repair for same problem and not sure why it took three tries. Maybe there is a good reason, but it seems like they must have been missing something, at least after the SECOND visit. The unit is only a couple of years old. It certainly is not three years old. After the first visit, they left a drain line disconnected and several quarts of condensed water filled the floor of the (commercial) refrigerator and soaked all the cartons holding cases of carbonated water. Big mess. Received invoices for two June repairs on August 17 (both in the same envelope) and when repairman showed up for third repair on August 18, he told me we were behind! NOT FUNNY. The two invoices were JUST received the day before the appointment. Maybe they saw we called in again, noticed they had not mailed us our invoices (or forgot to even bill the work, then just sent them when they realized it?) They seem disorganized in their office as well as on the job. I would consider two stars but will consider the possibility that they really could justify THREE visits and three bills for a total of $1200. I will also consider the possibility that they mailed the invoices to the wrong address. Slim chance for both of them to have been mailed to the wrong address, but possible.
Ack-Temp always encourages positive and negative reviews because that is the only way that we can grow as a company and learn. Since the posting of the review the customer and I have been in communication and have reached an amicable solution. The repair did require a minimum of two visits due to having to get a part directly from the manufacturer but I fully agree that the actions taken on the third bill should have been addressed on the second visit. This is something I have also discussed with the technician that was on site for the first and second visit. His explanation of not taking the extra step has resulted in disciplinary action. The third bill has been edited and reduced to not include items like service charge, set-up, take-down and signature/discussion with the customer as they had already been included in the second visit.