The doctors at AERC did an exceptional job with my 8 month old puppy, Irie who fell into a patch of burs so bad her eyes were glued shut. She was hysterical, I was hysterical, my boyfriend was the only one who was calm, and thankfully so, because he knew you guys were the very best there was! He was not lying!
As soon as we walked in the staff saw Irie, grabbed her and brought her in the back, no questions asked (until they realized they had to sedate her). The doctor was kind and caring, joking with us about the "bad haircut" she would need. We expected the same (a bad haircut) so when my puppy came out of the back looking 98% of the way she looked the day before she rolled in the burs I was ASTONISHED!!
Additionally, the next day her regular vet called to check up on her. The fact you sent them her records so quick so they could follow up with me boggled my mind! I live in Eden Prairie (my boyfriend in WBL), but if Irie;s regular vet is ever closed during a problem again I will drive her all the way to Oakdale to ensure she gets the very best care in the cities for ER care!
You and your staff are AMAZING!