This was by far the least unpleasant dental visit I've ever had - especially since it was likely to be a difficult tooth extraction. (No such thing a 'pleasant' in my dental vocabulary). The medication worked really well, so the only needle contact I felt was pressure. Finally, a needle that didn't feel like being stabbed!
The staff all did a great job, a really put me at ease, made me comfortable. Now my husband is finally willing to make an appointment - neither of us had been to a dentist in nearly 20 years.
There was some confusion - on our part - about insurance. When I stopped by 2 days prior to the appointment with correct information, the staff person handled it perfectly, contacted what I found to be the right insurer, pushed it through, so my final bill was as I had hoped/expected.,
Given horror stories about other facilities, that is outstanding service!!