2 gentleman showed up. The one who did most of the talking was very pleasant and informative. He did the spot application and seemed very knowledgeable. The other gentleman worked the actual cleaning wand and didn't speak much. Unfortunately he didn't seem to have quite the same attention to detail and left the carpet very, very wet. He also completely forgot about set of stairs that the other gentleman had pretreated and seemed upset when the man told him to do it. He also missed a large amount of dirt on one step. It made me wish the first gentleman could have done the entire job. I am not sure.if it was just an off day but for $110 for one average size room, a small hall and 10 stairs I was hoping for better.