A Lafera is great all around -- the only thing I would mention that needs to be fixed is the sprayer on the very last wash bowl -- it sprays a fine mist all over the face -- not seemingly because of the way the sprayer is held by the attendant; rather, just that is spews water mist where it should not. Nice "facial" but if I have make up on and am headed back to work or someplace else it can create a bit of a smear problem. Another observation is that some of the attendants do not seem to get all of the color/shampoo out right at the very base of the neck sometimes (it often feels like there is more to be rinsed off than gets done). Minor issues but I appreciate your asking for feedback. I always recommend A Lafera to anyone who asks (and I get a lot of compliments on my hair cut, which is a testament to Andrea's expertise as well!