My husband and I thought that our technicians, Mozart and John, were fantastic. We truly are spa junkies and the quality of the technicians at Align is impressive. One unfortunate thing - there were two female employees in the hallway having a loud conversation that both of us could hear in our individual rooms. It did NOT make for the usual relaxing spa atmosphere at Align. It wasn't appropriate and the girls should have known better. This is NOT the fault of the technicians we had or anyone else at the spa. It was thoughtless and unprofessional behavior on the part of the ladies.