We've spent a lot of time here recently, and while one dog's diagnosis has been very complicated, Dr. Kronkright and the staff have been incredibly helpful. Dr. K thinks nothing of researching obscure medical situations, he's completely supportive of alternative treatments. The demonstrated philosophy here is "What will help the animal's quality of life?" It's not about doing procedures or giving medicines just for heroic measures. If an owner wants heroic measures, I'm sure this surgery would provide them, but they certainly aren't forced on the owner or the animal. Dr. K provides this information, helps discuss options, calls outside of hours to follow up, takes pets to the car...in short, he leads by example, and the staff are phenomenal--knowledgeable, professional, always willing to learn and share information with owners and each other. The level of compassion is just right too.
While it is a busy surgery, you are never rushed during the consultation, and the waiting area is large enough to accommodate a fair number of patients. Even if you call with questions, the staff will spend the time necessary to answer, and if they need to ask the vet, they type notes, and the response is very fast.
We just had a dental on another dog (February is dental month and has a 10% discount), and again, a detailed explanation of the procedure, and as we have sighthounds, they can be tricky with sedation. Dr. K has his own rescued greyhound, so he's very aware of their special needs. There is a detailed explanation about the procedure before, and after, detailed notes accompany the meds.
I am so glad we chose this surgery, it has ample parking and I take every opportunity to tell people about them.