My review is not about Sarah. I had to order a new Cyber hair piece. The information with which I was provided was very skimpy at best. Sarah did not have access to the color brochure showing styles etc, I have purchased two previous pieces and wanted something different this time. I think when I was spending the money they cost I should have had better info with which to make a more informed choice. I'm surprised the company doesn't provide computer simulation so the customer can see how she looks in various styles and colors. I was provided with black and white copied pages and small swatches of hair--not really enough considering the piece cannot be returned once ordered.