Friendly, Responsive to customer needs, Thorough high quality workmanship, Very knowledgeable about the idiosyncrasies of Subaru vehicles,Honest. Five points five stars. If you want to put your car on a track to 300k mi, read their blogs. After some misgivings with three other local auto repair shops, and facing a major repair we made the effort to travel from the West side of Puget Sound to have AWD do the work. It was worth it.