I originally called to get a quote on a head gasket replacement for a 1999 Forester. Kevin responded promptly with a a work up for just the HG's, as well as HG's+ any other required work while the tech was in there. He then suggested a front to back inspection be done first, just to ensure that there were no other major issues that would make putting that kind of money in it pointless. Scheduling was headache free, and when I canceled my first apt Kevin followed up with me several days later. Once I finally got my car in, they had it for half a day. The inspection was thorough and confirmed several things I knew/suspected, as well as several that I was unaware of. While I elected not to have any repairs done (sometimes you just have to put her down), and so can't comment on the quality of their work, my experience, coupled with their reputation on various Subaru forums leaves me with zero hesitation about scheduling a major service with them. Now, I say "major" because their shop rate is rather high. Like dealership high. It's not unreasonable for a really good shop with really good customer service, but I don't think I'd use them for anything super simple. For example, any shop can press wheel bearings properly, so I probably wouldn't use them for something like that. That said, for any serious repair, such as the aforementioned HG's, and definitely for any diagnostics, they're gonna be my first choice.