The psr who runs the reception area who took my intake she was great. After Intake another rep. did a short test checking my intraocular pressure.. During that time she informed me I had a copay. Which I found quite strange, Because I currently have an HMO which doesn’t have a copay.
She informed me the co pay fee was for an contact lens consultation. I informed her I’ve been wearing contacts for over 25 yrs I currently didn’t need an consultation.
She explained since I’m a new client with the office it was required, I wanted to check with my insurance carrier first because I had contacted them prior to my appointment and was informed all services were paid through them. I definitely didn’t wanna to pay $69.99 for information I already knew.
So I informed her I would return at a later date.
So I declined the consultation, The rep. stated they would hold my prescription and my free contact lens trial pair until I paid for the consultation.
After that I was confused so I step out and called my insurance carrier and was informed I didn’t have a copay and all services were covered accept for my eye glasses and contacts.
After that I felt lied too so I informed my insurance company I wasn’t going to go forward with seeing the doctor and left. I didn’t understand, why say stated I had a copay when there wasn’t one.
I rather her say we charge a fee outside of the insurance for in contact consultation. So I really didn’t get a chance to experience anything with the doctor.