Overall, my experience was good. Van did an amazing job on my lashes. Very grateful to her and her service. The only thing that needs to improve, in my opinion, are the front room staff. They lack professionalism. The first rule in customer service is taking care of the customer. It is not professional to interrupt your conversation with the customer to laugh and talk about other employees.
Ultimately, I was very happy with my lash experience. Which is the whole reason for coming. However, the front reps. could improve their customer service skills.