I was not pleased by my appointment. I went to a previous location ( 10700 Kuykendahl Rd C, The Woodlands, TX 77381) that advised i was due for my membership fill. I made an appointment close to home. After my appointment at the Klein location, i was told i was early in the month; missed the free membership fill by a week. I was informed after the fill was complete, not before. I had to pay out of pocket. I was not please. The Klein location was kind but was not able to honor the previous locations error. The disconnect was terrible and costly. I asked to discontinue my membership but was denied. I was told to go to a different location is that was true my desire. Once more, inappropriate and rude.