87.0% would refer friends and family to us

1 stars Customer since 2017

My eyelashes fell off the week after I got them done, and my work didn't allow them. I was still charged my monthly payment even though I cancelled my membership a week after I signed the paperwork. Then today, I called to see if I could use my monthly payment ($70) towards another full set (I'm going to a wedding) just so I could use the credit and not have to worry about my $70 they charged me. For "not being a member anymore" the lady told me I would still have to pay $200 out of pocket including my credit....... THATS RIDICULOUS, I am not happy and will not be going back.. Disappointed because my friend referred me to this place and everyone I talked to on the phone has been rude to me when I explain them my issue. Sadly, I won't be going to this business ever again.

1 stars Verified customer

The front desk ladies are so rude. They hooked you up with their ridiculous contract for monthly payments. But recommend for you to come back for refills in every 2-3 weeks. When you come in for your appointment, they always ask you to pay for the service, either because you come in prior to your draft date or because you don't have at least 25% of your lashes to get a refill, you would have to get a full set instead. I am sick with them and decided to end my contract. But still had to pay my fee for the following month because it takes 30 days to stop taking your payment from your acct. Ridiculous!! Now that I have 2 payments as my credit which I am not going to use because I don't want to come back there. They won't refund me.

5 stars Customer since 2017

I absolutely loved my experience it was so relaxing and I walked out feeling beautiful !!!

4 stars Verified customer

Great experience, until I was told I really needed to sign up for the monthly subscription at $69 a month, and if I chose not to do that, my next full set would be $250. My lashes took one hour and I love them. But I would NEVER pay $250 for lashes at a chain eyelash studio. And, I resent having to pay $69 a month whether I need refills every month or not. So, I likely won't go back, unless the studio changes their policy.

1 stars Verified customer

My lashes weren't as full and started to fall off shortly thereafter my appointment. A few dropped off when I went to the restroom at the amazing lash store and when I was waking to my car and got in my car a few fell off too. By the end of the week I had no lashes left. I've been doing this for over a year now and this is the first time that all of my lashss were gone in seven days. My usual person who does my lashes does N amazing job. But this new person did a poor job on my lashes. I'm not happy and will not get this person again. This business should make sure that the people they hire are well skilled and provide a service where customers are ultimately happy of what they came in to pay for.

1 stars Verified customer

Very disappointed. No one when over the procedure and what the after care would entail prior to the procedure. I was rushed into a room then asked what kind of lashes I wanted then told to lay down. There was no pre procedure discussion about the process, maintenance etc. At the end of the procedure when it was already too late I found out about the limitations and things I can't do with the extension on and all the maintenance required. I had to purchase another 80 plus dollars worth of product just to make sure the extensions would last at least 2 weeks. Completely ridiculous and big regrets. Don't do it. I also found that extensions make your natural lashes fall off and many people have lost eyelashes from this

5 stars Customer since 2016

Very friendly, professional and the lashes look amazing.

5 stars Customer since 2016

Christine is really sweet and very professional. She has such an honest and easygoing demeanor. She's absolutely wonderful. My lash are lasting a lot longer already she seems to have the technique down and I'm really happy with my lashes.

1 stars Verified customer

My lash extensions mad3 my eye lashes break off. After 4 months, i decided to take break n rhats when i noticed my own lashes were numbs.

They never said your lashes will break off.

5 stars Customer since 2016

This studio is top-notch! Very professional and courteous folks at the counter and ALWAYS gracious on the phone with appointments and changes. The studio is clean and inviting and so close to coffee, bagels, dessert etc- makes it a great 'me-time' excursion!