Copied from my help review
I would honestly give this place 0 stars if I could. So I rarely go out of my way to say something negative about a business, but this has to be done.
Almost a year ago I signed up with the membership of 80 first full set and 59 dollar fills that would be deducted monthly from my bank account. My first appointment went terrible, the whole time it was really painful and was burning my eyes the whole time, I didn't know what to expect considering it was my first time so I just stuck through the pain. The day after my eyelids were very puffy and red, so I went back in the next day and they told me that the lady just didn't separate them after.
The next few times were okay, everything is very inconsistent considering that you visit a different lady every time unless you find one good eyelash expert to stick with, and they probably won't always be available when you need them.
The last straw was this morning, when I had an appointment at 10:30 and couldn't make it because I was in the hospital. And when I called to reschedule, they said they can do that, but they pulled the payment anyway, EVEN THOUGH I never received any service. I have a good reason as to why I wasn't there and they showed no empathy for that.
I'd never sign up here, terrible service, and very inconsistent. I have 4 months left on my contract but I won't be going back in ever again, even if they keep pulling the monthly fee.