It is difficult for me to rate. There appeared to be something wrong with the phone connection and I had to call back. The person that answered the phone Joey, was friendly and courteous. I ask him to provide me with an cost for two tires and all the extras that come with it. He found a less expensive tire for my vehicle. I took dropped off my vehicle. I was advised that I would be contacted when completed. Joey contacted me to advise I needed two more tires. I advised I did not have the money to purchased two more tires. I ask him again to provided me with the total cost of the tires, with all the required labor, state/fed requirements. He quoted $375. plus change. When he contacted me to advise my vehicle was completed, I ask him again what was the total cost of the job. He quoted me again $375. plus change and nothing else. When I arrived to pick up the vehicle the total price jumped to $416. plus change. He explained the warranty cost which was added and something else. I advised him I was very upset that he did not quote this price to me over the phone. I am on a fixed income. I was pissed to find out that once I went to pick up my vehicle something was added. He advised that I did not need to take the warranty if I did not want it. Yes, I took it but advised him that he should have said something over the phone regarding the added cost. I do not like the deceptive way this was done. He already tried to up sale me on the tires, then when ask about the total cost was not advised over the phone. I rate this below average. Please have your sales people be up front with customers.