We do our absolute best to correctly diagnose every vehicle that comes into our shops. With an engine light once it is reset it may stay off for an extended period of time until the system rechecks. Please contact us and we can go back through the testing but rest assured no one has attempted to take advantage of a woman or any other customer.
the concern i had was that with it being a company vehicle that the mileage should of been correct on the paper work,it ... Read More
We have spoken with Mr. Jinks and resolved this. It was definitely an unusual mileage for a dirty cabin air filter but in this case we did show the filter to Mr. Jinks as well as performed a free alignment check prior to the alignment recommendation. We look forward to seeing him again.
During my daughter's recent oil change (using a certificate), she was told that her transmission fluid was so low that i ... Read More
We strive to give the best possible service for every vehicle that comes in to our shops. Part of this is a thorough inspection. The one thing we have no control over is what we will find when a vehicle comes in. The customer was shown everything described above and while it may not be good news our professional obligation is that we point these concerns out. We hope that we can help in anyway to correct the issues with this particular high mileage vehicle.
We will contact you to discuss the service on your vehicle. We apologize for the grease and tool. Part of our oil change service includes a free 23 point inspection and our professional obligation is to inform you of any findings from that inspection. We apologize if you felt this was anything more than that.
How can you bring a car out to a customer who came in oil change and not put oil in the car? My SUV sounded like a dies ... Read More
Please understand we do everything we can to keep the cost of repairs as reasonable as possible. Unfortunately there are many costs involved in running a retail outlet beyond buying parts and paying technicians. The more services provided the more costs involved. We always work hard to have fair pricing without sacrificing service. We would love to contact you to review your pricing in detail to make sure the pricing was fair for the services provided.