Thank you for taking fine care of our cat Misti while we were on vacation. Erika at the front desk is delightfully friendly and the boarding technician was very kind and patient with our scared and angry kitty.
The only hiccup was in dropping off Misti for first-time boarding as new customers who have recently moved to the neighborhood. The actual number, and therefore cost, of basic tests required for boarding was more than our phone inquiry revealed, even with current medical records of up-to-date shots. A single $30-something leukemia test, became one or two other required tests that put us at $117 just to drop her off. Since we were on our way out of town right then and there, and had no other options, we felt a little suckered.
I don't want this to have been intentional; perhaps there simply needs to be a team meeting and more clearly listed information for the staff.