My recent experience was a phone call on a Sunday from Dr. Weiss. Both she and Dr. Lorenz are the primary care-takers for my pets. Dexter had a really bad IBS a week prior to this call and I thought he was doing better, until Sunday. Dr. Weiss listened and gave me suggestions on how to handle what was happening on Sunday and also how to be more proactive when I know he might get excited. I am grateful for the extra time you give clients - some vets won't talk about issues and provide care instructions without coming into the practice. I refer people to AHW all the time.