I feel we were not given the attention necessary. Doctor was extremely busy, and possible that someone was also out at the front desk, so he was handling that as well. After fecal/parasite/heartworm screen, we must have waited over 30 minutes, in the small screening room. That only made my dog (and myself), more anxious, nervous, causing my pet to snap at doc, when he returned and try to examine him. I went in for annual exam, and although received all the shots, doc did not perform the most important (to me) portion, and most expensive ($47.50), part, which was the annual wellness exam, possibly due to all the interruptions, delay in returning. He did not look at his eyes, ears, teeth, nor did he listen to his lungs, and check his overall health. I did not notice this until I got home and looked at my invoice. I believe he is overwhelmed and needs to hire another vet to assist him, in order to provide the attention owners expect for their pets. I switched vets from the one the shelter appointed, because he is closer, but also because he took care of our previous pets, but now rethinking of going back, only because it is always too busy here and not as personal as it used to be in the past.
I'm sorry that you felt this way. We had a staff member who's parents and daughter lost everything due to Harvey, so we were down an employee. We were busier than usual that day, we had an emergency come in that we had to work through. We have also been trying to help evacuees that forgot their pets medications in the rush to get out. It has been a stressful and trying time for all of us and we are sorry that you didn't feel your needs were met. Just a simple "hey you forgot this" would have done the job while you were here. We are only human and go through things just like everyone else.