This was our first time taking our cat, Church to the office and I will say it went really well! We are new cat parents and were sort of nervous about it. While, we did wait a little longer then normal due to emergency issues they were very apologetic and more then made it up to us! Church was a stray that had been outside for sometime before we found him so we were apprehensive on how the vet would be with him but he did amazing! He really seemed to care and took the time to make sure to answer any questions or concerns we may have had. Very happy with their staff and service!