I really appreciated being given an appointment with a day's notice, and my haircut was fine. This was the third stylist I've seen here, and they are all good. I was disappointed in the check-out procedure though. My bill seemed higher than it should be, but I couldn't read the receipt because the one they gave me was crumpled & incomplete. So when I got home I scrutinized the tip I was charged and realized I was charged 18% for both the hair stylist AND the hair product I bought! Who charges a tip on hair products? So I called and was told that's the normal procedure, but fortunately they did return the money to my credit card. If I do go back, I will only give a cash tip to my stylist to avoid this ridiculous over charge.