My experience was awful. I came in to get highlights and brighten my hair. I had heard great things about array salon and I thought my request was easy enough.
I came in and I trusted the girl to do some lightening since that is her training and career. I know nothing about hair but when I was looking in the mirror after we finished I was appalled. I had splotches all throughout my hair like a zebra, it was uneven and brassy.
The worst part was that this professional tried to tell me it looked good. We immediately made plans to get it fixed but she could only squeeze me in a week. So I suffered with my hair like that for a week.
I came in the next week to get it fixed and she made it worse. Impressive really. She lightened only one side of my head, which seemed odd, but again I trusted her. But then one side of my head was much lighter. She could only squeeze me in, in another week to fix it for the third time and that was just unacceptable.
I frantically found someone else to do my hair from Lunatic Fringe and apparently my hair was even worse than I thought in the back.
I was humiliated and devastated from my experience. I should've asked for my money back but I never wanted to step foot in that salon again.
I am very disappointed that your salon did not live up to its reputation.