I experienced a decline in the service level I received over a period of several months: the system was left in service mode, the system controller’s door was left open, and cleaning/brushing was incomplete. The final event was an algae bloom that wasn’t handled well and left the pool unusable. During the bloom, I noted streaks in the pool from poor brushing (algae where the brush had missed). After the next service, I came home at 9:00 PM to the sound of the booster pump running without the cleaner (potentially causing damage), and no cleaner anywhere to be found. I notified the head of the service department, and, after a brief exchange, he rudely and abruptly cancelled my service. The next morning, I located the cleaner near the garbage area. It was missing a wheel.
The head of the service department is difficult to reach, slow to respond and, at times, condescending. In my experience, he had little regard for the customer’s perspective. To abruptly cancel the service and leave me in a bind, with an algae bloom, without a cleaner, and with a possibly damaged booster pump, was beyond unprofessional.