97.5% would refer friends and family to us

4 stars Verified customer

I love ARZ, all of the people are great. They do amazing work. My only complaint is the constant increase in prices. There are never discounts and or coupons given to us regulars who are always coming back. You can't walk out the door now a days without you hair costing $150+ for highlights, trim, and blow dry.

arz a salon retreat replied:

Thank You so much for your input! We are thrilled that you are pleased with your services. To address your concerns- we will celebrate 10 years in February and have only raised prices 3 times with the most recent being July of this year even tho the cost of doing business and bringing in education steadily increases every year. We wish our costs would stay the same but sadly they don't! Also I apologize that the following perks have never been communicated to you! We do offer 10% off Birthday discounts to all our guests as well as 20% off your hair in January as a thank you. We also have a referral program where you are rewarded with $20 towards Aveda products for every referral you send in. We do a sample program where you can try our products and then if you decide you love it-you get 10% off your first purchase. If you are a Pure Privilege member (FREE) you can earn 10 points for every $1 spent on Aveda Products and when you reach 7000 points you can get a $75 certificate towards services!!! Pure privilege is also doing bonus points on services in the salon to test that market. Between these and our double points events your points add up fast! We also add 10% value to all gift card purchases of $100 or more at Christmas and Mother's Day. Many of our guests buy the gift cards for themselves and take advantage of that 10% added! We also run Spa specials on a regular basis and we do offer a $20 off $75 card on services that you have never had but want to try. If you are on our email list these event reminders will come to you. Please email me directly at lmeihls@arzsalon.net if you have any other concerns. We certainly appreciate all our loyal guests and never want you to feel unappreciated!

5 stars Customer since 2008

Liz is great! She is always warm and welcoming.

arz a salon retreat replied:

Thank you Denise. 😊

5 stars Verified customer

My nail technician was wonderful, very personable and made my appointment very enjoyable. The salon is beautiful and inviting. I asked for a menu card and was surpised at the fees for various services, I would come again, but it will have to be for a special occasion as your fees are somewhat higher than the salon in Westlake that I regularly go to.

arz a salon retreat replied:

Thank you for the kind words. We hope to see you again soon.

5 stars Customer since 2009

I have always been treated fantastic with this company. There staff is amazing.

arz a salon retreat replied:

Thank you so much Mary Jo. We love when you come into the salon and look forward to seeing you soon.

5 stars Customer since 2017

My experience was very good. Got offered 40% discount to try a new shellac product. Was welcomed and the nail artist was very polite, easy to talk to and knew what she was doing. The other ladies were pleasant too. Definitely would return!

arz a salon retreat replied:

Thank you so much Katerina. Looking forward to seeing you again.

5 stars Customer since 2009

Love this place! So friendly! And clean! Marissa is genuinely nice. Never will go anywhere else!

arz a salon retreat replied:

Thank you Stephanie. We love when you visit us. Looking forward to seeing you soon.

5 stars Customer since 2008

Nice facility, Excellent personnel and attention to detail in their work!

arz a salon retreat replied:

Thank you Cindy

5 stars Customer since 2008

Rachel is the best! She always does a great job with my hair . It's an easy , stress- free appointment.

arz a salon retreat replied:

So happy to hear Kathleen! Thank you 😊

5 stars Verified customer

Recently relocated from another state. One of my major concerns was to find a new stylist. I took a huge chance and called arz because it's right down the street from my new home. WOW I so lucked out with hooking up with Rachel. First she is so sweet and made me feel comfortable. Second she did an amazing job with coloring and styling my hair. I get so many compliments on my hair. I just returned for my second color touch-up. Thank you Rachel. Best find since moving to Ohio!!!

arz a salon retreat replied:

Wow Thank you so much for all the kind words. We appreciate the support and look forward to seeing you soon.

5 stars Customer since 2010

Love Liz! :)

arz a salon retreat replied:

Thank you Sheryl. We love Liz too.