92.2% would refer friends and family to us

5 stars Customer since 2013

We love the women at Juany, they do a great job. They always show up on time and my kids love the way they arrange the stuffed animals on their beds <3. The house is sparkly clean and smells amazing when they're finished!

2 stars Customer since 2017

From a distance it looked good but after I left I saw they had not cleaned out the drawers.

A lot of the floor space was left unswept.

Tooth paste stains left on bathroom counters.

Not a great experience certainly not good enough job for a make ready.

Thank you for asking about our experience.

Would you be willing to send them back to finish included in the price I have already paid ?

5 stars Verified customer

On time, great service and trustworthy. Will always use Juany for my cleaning needs.

4 stars Customer since 2017

They did a good job of home cleaning!

5 stars Customer since 2014

Very professional and they did excellent in cleaning my house. Will definitely recommend!

5 stars Customer since 2017

Fantastic!!

5 stars Customer since 2017

Very fine job and pleasant people to have on the job!

5 stars Customer since 2015

I love Juany's Cleaning - they are usually on time, professional, courteous and do a great cleaning job!

5 stars Customer since 2017

As a real estate agent I must rely on the service providers with whom I work to provide excellent service for my clients. Yesterday was a prime example of why I am grateful to the relationship I have established with Juany Cleaning Service. Upon arriving early in the morning to meet my buyer clients at a home on which they were closing, I discovered, in advance of my buyer's arrival, that the cleaning company (not Juany's) the seller had hired had done a terrible job. It was supposed to be a final clean however it was horrible. There was old food in the refrigerator, the refrigerator was filthy, the oven had not been cleaned, the carpet had not been vacuumed, the baseboards were dirty...I could go on an on. I was panicked. My buyer clients were arriving, moving to Austin from out of state, after a three week road trip combining vacation with travel to Texas with their two young children and two dogs, living in a camper all that time. They would arrive to do their final walk through prior to closing on their "new" home and would be greeted by an unacceptable situation. I did the first thing that came to mind and sent a "911" type of message to Juany Cleaning Service, explained the predicament, and in their usual top notch customer service, they moved the schedule around for a couple of their cleaning teams so a team could be at the house making the house move-in ready so we could still close at the appointed time. It was quite a miracle, actually. The seller felt terrible and kindly offered to pay for this additional cleaning (most grateful to them!) and also grateful to Juany for making this exception and giving such quick response. I was able to tell my buyer clients before they walked in the door that we had the situation under control and the house would be cleaned properly. Thanks to Juany Cleaning Service I was able to avoid a possible delay in closing, keep the lovely buyer family happy, provide the kind of customer service I would want to receive myself if the shoe was on the other foot, and ultimately made a huge positive difference in a number of people's lives that day. Thank you Juany and your top notch team. By the way, I hope to never need to put you and any of your cleaning teams through all that crisis management mode situation again!

Kay Russell, Realtor, Keller Williams Austin SW

3 stars Customer since 2017

Disappointing that no attention to detail was displayed

. Referred to you by r.e. agent to prep house for showings. Told by mom & b-i-law, no furniture...even light weight...were moved in order to clean blinds and wallboards. No windows were done! Seems w prior customers contract going a stray & and causing delay in schedule...2 clnrs were exhausted and wanted out ASAP. Carpet guy moved nothing as well so when escrow closes, rug will be dirty in spots that should have been tended too. Not overall impressed with final product.

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