Well as a first time customer, your performance was disappointing. I must say that your receptionist Jamie was very good .
Now for the rest of the service. My car is 18 months old ( 2021 Honda Accord) with 2,874 total miles. I explained that I should be “ Exempt on Emissions “ as a result. When I picked up the car I reviewed the charges in the parking lot. I saw that I was charged $ 19.99 for Emissions so I had to go back in. Then it was explained there is still a charge even though I am exempt for labor. Ok. Then I get back in the car, drive one block and my oil light is on the dashboard saying “ 50 percent life”.
Now I am getting annoyed at the lack of attention to detail. So I go back a second time and they said “ Sorry we did not calibrate your system “. I do not know how to do this so next time you mess with a new customers computer, put it back where it was when I came in.