98.1% would refer friends and family to us

5 stars Customer since 2014

The service was quick and great

5 stars Customer since 2010

Excellent Care

5 stars Verified customer

The Doctor here are amazing and welcoming. I moved away for 2years and came back and felt at home here

4 stars Customer since 2010

I had a very positive experience recently at the Avery Ranch location of Urgent and Family Care. I did the online check in (highly recommend this method vs. just showing up), and per the website's instructions, I had not been contacted by them within the 30 minute window of my online check in submission, so I called their number. I was told that I should go ahead and make my way to their location (about 10 minutes drive). When I arrived, I checked in at the window (they already had my check in paperwork ready) and had a seat in the waiting area. Within 10 minutes I was called back to an exam room where I had an initial assessment and vitals taken by a pleasant nurse who gave a nice introduction and was quick with his tasks before leaving the room. I only had to wait a few minutes (less than 5) before Dr. Fischer arrived to the exam room. Dr. Fischer was very pleasant, listened to my description of symptoms, asked a few questions and provided his recommendations and mentioned he would provide me with two prescriptions for my issues. At no point did I feel rushed or ignored/dismissed, yet the visit was efficient. After finishing with Dr. Fischer, the nurse returned to my room with the two computer printed prescriptions (separate pieces of paper, in case I decided I didn't want to fill one) as well as printed care instructions for my diagnosis. I had no co-pay upon checkout since this facility apparently files directly with my insurance and then any gap billing would be provided later if my insurance did not cover everything. (NICE!). If there is a bill later, I can conveniently pay it online so I don't have to return to the facility. This facility and doctors are a nice alternative to having a true "Primary Care Physician", since I haven't had a PCP in decades and my insurance plan is "point of service" (I don't need a PCP or referrals). I would imagine if I had more chronic/prevalent health issues that required more specialized care, then I would seek out a different doctor and/or facility, but for this phase of my life, this works best for me.

5 stars Customer since 2010

As usual, Urgent Care was open the holiday when I needed them, had the best doctor (Dr. Stokes) I think they employ, and got me breathing well again and back in business. This is the only urgent Care clinic that is honest about payment up front, doesn't play silly games with codes and billing based on the mention of a symptom, and truly just wants to make you well. Dr. Stokes is actually hlleeos and bounds better than most doctors running their own practices. Thanks and keep up the great work!

5 stars Customer since 2010

The staff is very nice and always takes good care of my boys.

5 stars Customer since 2008

Quick and efficient! Staff is knowledgeable, thorough and friendly. Couldn't have been better!

5 stars Customer since 2008

Best. Place. Ever.

I've been using this facility since the day they opened their doors for myself and my four kids. Nothing but great customer service, friendly and caring doctors and staff.

5 stars Customer since 2011

Always a professional experience by caring individuals!

5 stars Customer since 2010

Quick online checkin and detailed doctor advice. Very friendly service.

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