Austin Vet Hospital provides excellent care. The staff members are always professional, well-organized and friendly. On this particular visit, we had to wait for the vet for about half an hour after our scheduled appointment time because a sick pet had come in for emergency care. While I was worried about being late for work, staff members were considerate in explaining the reason for the delay and apologizing for it, and we ultimately finished our appointment at approximately the expected time. With the exception of emergencies like this, they normally are very good at operating on schedule. I would definitely recommend Austin Vet Hospital.