The service on November 15, 2017 was to (1) repair/service the heater, which was blowing cool air, and (2) an oil filter , and lubrication of my 2000 Ford Taurus. the heater works well, now. The cost was far less than I expected (50 percent less) and I was given a frank appraisal of the condition of the heater system, which I totally welcomed and appreciated. Bill Belonge, the manager, also explained to me--supported by pictures--the sad condition of my tires, which are in need of replacement. But moreso, we had a person-to-person talk about my future car options.
I appreciate the personal touch, as much or more than the excellent service, which I have been lucky to have had for over 25 years!