98.2% would refer friends and family to us

5 stars Verified customer

Great job on a fast oil change.

5 stars Customer since 2016

I was a walk in customer for a lube job. I taken care of in a timely manner and given a copy of a comprehensive report.

Thank you

1 stars Verified customer

It was not satisfactory. I was charged $80 to be told that to fix my antenna, the part would cost $600. I went on line and found a new part for $285. I got nothing for my money.

This is the third time I have been at Jeff's since Vik sold it. Each time there has been a screw up that has cost me extra money. The fist time I ate $1000 when you put in a part that did not solve the problem.

I feel you have lost your "European " Mechanics and have become just like any other schlocky repair outfit. I am not planning on returning.

Jeff's Autohaus replied:

Hi Warren, We had to spend some time to determine why the antenna wasn't working. Purchasing parts online is certainly less expensive most of the time, but when the part doesn't work or is wrong, the time and inconvenience not to mention having to pay for labor again, usually just isn't worth it. If a part we replace fails within our 3yr 36k warranty period, we replace it for free and if needed, have your car towed to the shop at no charge to you.

All of the technicians are the same as before. I looked back at your records and do not show any comebacks on the work we performed on your 97 or 95 Mercedes SL500's.

We truly value you as a customer and am sorry we let you down. If you ever have an issue, please notify me right away so we can make it right. Rod

5 stars Verified customer

Excellent work. Found and fixed source of problem at reasonable price.

5 stars Verified customer

Fast, efficient, reasonable price. Recommended!

2 stars Customer since 2017

The car needed a Jumpstart and having less/no knowledge of cars, I tolled the car to Jeff's when it did not start. I was charged $65+ for just Jumpstarting the car once, when the price for a brand new Jumpstart is like $70+.

Jeff's Autohaus replied:

Hi Sriram, The fee was not to jump start your car, it was for the diagnosis that we performed on your Accord. We determined it needed a new battery which you chose not to have done. Sorry for the misunderstanding. Rod

5 stars Customer since 2017

I went to Jeff's Autohaus based on a referral and I'm so glad I did. I will start bringing both of my cars there for regular service and oil changes. I didn't expect them to have a shuttle but they do and it was effortless to get my car worked on.

5 stars Verified customer

Excellent work!!!

5 stars Verified customer

My car was finished before the end of the day. Their shuttle service was appreciated. They did the minimum amount of repairs to address the safety concerns to keep my old car on the road. It's running great. I felt like I received good advice and good service.

4 stars Verified customer

All my questions were professionally answered

and assistance was given right away.

Only those items I wanted repaired were done properly.

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