98.2% would refer friends and family to us

5 stars Verified customer

I have an old car and they keep me on the road. What's nice is that they know me and tell me when I need something right away, later or if I can just "put up with it". I believe they always put safety, first.

For instance, my brakes squeak a little but they checked it out and Jeff's Autohaus said not to worry, as it's a common thing with the brake pads.

1 stars Verified customer

I came in with 3 dash lights on. Was told that a brake job

"Would probably" fix it. It didn't. Was then asked to approve another $130 to try to troubleshoot the idiot lights. From the beginning I said I thought it was a sensor and I wanted them to start with trying to find that issue.

5 stars Verified customer

Great service, friendly staff, got my car fixed fast!

5 stars Verified customer

Great experience

5 stars Customer since 2017

We know we can ask how we should prioritize repairs and know we will not arrive for pick up with an extra $500 surprise tacked on. Work is thorough and work estimates are accurate. IF there are additional concerns someone calls us immediately and explains our options. Honest, detail oriented. Friendly.

5 stars Customer since 2016

I have been a JEFF'S AUTOHAUS client for over a year now. I only regret that I had not taken my car to the Bellevue Shop sooner. Then I would have had them monitor my J-30 as closely over the years as they are doing now. The Management at the Bellevue location us superb. The technicians are versed in their trade and adhere to the Customer Service policy that proprietor Jeff Gietzen implemented as part and parcel to their operations. I have personally referred friends and Associates to the facility. Their work is incredible, and their shop itself is a gem to behold. I can think of no other place that offers so much for such reasonable costs.

Prof. Richard A.

2 stars Customer since 2016

In my first service after car no longer under warranty, I took my 2012 MIni Cooper in because a light that was on made me think it was time for an oil change. When I went to pick it up, they told me the light wasn't actually for an oil change, it was for xxxx (relatively simple thing, I can't remember now). They had fixed xxxx, but had also given me an oil change. It wasn't all that far out from when I was due for another, but I would like to have been asked. At the same time, they did not reset the service counter, so when I came home, it said I was due for service in 1500 miles--and has said that ever since, a year later. But they did manage to put the sticker in my window saying I should get an oil change in 3000 miles. Not true for almost any car now, but Mini's are recommended 10K+ between changes After trying to reset it myself, I thought, well, I'll just have to watch the odometer. Recently, I couldn't find the paperwork from last year's visit, so I called them to find out what the odometer reading was at the time. The guy was friendly and pulled it up on the computer while I waited. He also told me I should get the oil changed every 5000 miles, despite what the manufacturer (or any of several owner's forums I've read) says.

All of this together was just too much. I went to Jeff's because we take our domestic truck to the Jeff's in Renton, and think they are really great. Jeff bought Autohaus from someone else a couple of years ago, and I was hoping it would feel like the same level of competent service with no push for unneeded anything and a general impression that they really know what they're doing. Unfortunately, my experience wasn't the same, so I'll be looking for another European specialty garage to service my MIni.

Jeff's Autohaus replied:

Thanks Verla. I'm glad we had a chance to chat about things. Seems like we missed the mark on communication on your last visit, as well as put the wrong oil change interval on your sticker. Also glad we had a chance to discuss the discrepancies between car manufacturer oil change intervals and those of the actual oil manufacturers. It is a head scratcher as to who to believe. I, and a good amount of the industry, choose to lean on the safe side and stick with the standard issue 5K miles or 5 months, whichever comes first, for full synthetic oil changes. Also, Minis are known to consume oil, more so when they get older. So if folks choose to follow the car manufacturer recommendations, be sure to pull that dipstick a bunch! :-) Thanks again. - Ken

5 stars Customer since 2017

My 2006 Mini Cooper S JCW GP had a different noise to it. I took it to Jeff's Autohaus for a diagnosis. I just explained the noise and they knew it was the motor mount. Of course they confirmed it and checked out the rest of my car and repaired the motor mount all in just a couple of hours. And I was given a loaner car to boot. No more noise! Thank you!

5 stars Verified customer

The service I had was quick and Jim was great to communicate with on a different issue for a different vehicle we have.

4 stars Customer since 2017

Good group, honest, followed up when they said they would and did what they said they would do.

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