My car broke down and I dropped it off at the Shop without an appointment.
The team at Jeff's Autohaus was able to fix the car that same day. My commute is over an hour 20 minutes and having the car ready the same day was a real help in getting home.
In addition, the Manager helped me understand the problem and the standard solution. A previous repair at another shop did not fix the problem.
The manager wrote a note on my receipt adding his thoughts on the standard approach to repairing the issue the car had. I am hoping to use the note to help me get a refund on the repair that was done previously at another shop because it did not solve my problem.