94.6% would refer friends and family to us

5 stars Verified customer

Ken was responsive by phone and actively called my cell phone with updates, plus he's a good ambassador for Jeff's and a warm spirit.

Russ? Hard to say enough given his years of experience. I've brought in BMWs and Audis over the years. He explains things so a simple layman like me can understand.

It's always expensive (owning a German car) but these guys are on the ball.

5 stars Customer since 2017

High quality service, and a good customer experience. They gave me their full attention even though it was a small issue. Won’t be going anywhere else.

5 stars Customer since 2017

Always great service!

4 stars Verified customer

Very satisfied with friendly and professional service.

1 stars Verified customer

We are older, have three vehicles and drive each one less than 5,000 miles per year. My wife's 15 year old MB has 58,000 miles on it, is always garaged, and we change the oil every 7500-10,000 miles. Your manager and I got into an argument about his opinion that we should change the oil every 6 months regardless of mileage. I am now looking for a new shop for servicing. He is simply wrong, as I am very attuned to cars, subscribe to six car mags, plus Consumer Reports, and there is virtually unanimous opinion that 7500-10,000 miles between oil changes is appropriate if synthetic oil is used. Have never before experienced an argument with a service advisor and felt he was upselling me on unneeded repairs. Her vehicle, once it reaches 60,000 miles (about a year from now) will need extensive servicing, as well as 15 year recommended servicing, but that will be a year from now. Sad about that experience with Jeff's - Autohaus Vick would NEVER have put me through that. And for my Lexus LS 460, Greg's Japanese Auto would NEVER do that!

5 stars Customer since 2016

Excellent

5 stars Verified customer

Quick to decipher the problem, and quick to fix it. Can't ask for more.

5 stars Verified customer

Great job with the oil change and telling me about important repairs that are needed. Thank-you!

5 stars Verified customer

Great service. Solved problems from inspection and did requested service on time. Understand my 45 year old car.

4 stars Verified customer

Eric did good job explaining costs. Two of three issues fixed. Overall good experience. Been going to Autohaus Vic since 1980.

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