It was not satisfactory. I was charged $80 to be told that to fix my antenna, the part would cost $600. I went on line and found a new part for $285. I got nothing for my money.
This is the third time I have been at Jeff's since Vik sold it. Each time there has been a screw up that has cost me extra money. The fist time I ate $1000 when you put in a part that did not solve the problem.
I feel you have lost your "European " Mechanics and have become just like any other schlocky repair outfit. I am not planning on returning.
Hi Warren, We had to spend some time to determine why the antenna wasn't working. Purchasing parts online is certainly less expensive most of the time, but when the part doesn't work or is wrong, the time and inconvenience not to mention having to pay for labor again, usually just isn't worth it. If a part we replace fails within our 3yr 36k warranty period, we replace it for free and if needed, have your car towed to the shop at no charge to you.
All of the technicians are the same as before. I looked back at your records and do not show any comebacks on the work we performed on your 97 or 95 Mercedes SL500's.
We truly value you as a customer and am sorry we let you down. If you ever have an issue, please notify me right away so we can make it right. Rod