In my first service after car no longer under warranty, I took my 2012 MIni Cooper in because a light that was on made me think it was time for an oil change. When I went to pick it up, they told me the light wasn't actually for an oil change, it was for xxxx (relatively simple thing, I can't remember now). They had fixed xxxx, but had also given me an oil change. It wasn't all that far out from when I was due for another, but I would like to have been asked. At the same time, they did not reset the service counter, so when I came home, it said I was due for service in 1500 miles--and has said that ever since, a year later. But they did manage to put the sticker in my window saying I should get an oil change in 3000 miles. Not true for almost any car now, but Mini's are recommended 10K+ between changes After trying to reset it myself, I thought, well, I'll just have to watch the odometer. Recently, I couldn't find the paperwork from last year's visit, so I called them to find out what the odometer reading was at the time. The guy was friendly and pulled it up on the computer while I waited. He also told me I should get the oil changed every 5000 miles, despite what the manufacturer (or any of several owner's forums I've read) says.
All of this together was just too much. I went to Jeff's because we take our domestic truck to the Jeff's in Renton, and think they are really great. Jeff bought Autohaus from someone else a couple of years ago, and I was hoping it would feel like the same level of competent service with no push for unneeded anything and a general impression that they really know what they're doing. Unfortunately, my experience wasn't the same, so I'll be looking for another European specialty garage to service my MIni.
Thanks Verla. I'm glad we had a chance to chat about things. Seems like we missed the mark on communication on your last visit, as well as put the wrong oil change interval on your sticker. Also glad we had a chance to discuss the discrepancies between car manufacturer oil change intervals and those of the actual oil manufacturers. It is a head scratcher as to who to believe. I, and a good amount of the industry, choose to lean on the safe side and stick with the standard issue 5K miles or 5 months, whichever comes first, for full synthetic oil changes. Also, Minis are known to consume oil, more so when they get older. So if folks choose to follow the car manufacturer recommendations, be sure to pull that dipstick a bunch! :-) Thanks again. - Ken