AutoStream Car Care Center

Automotive

4.5 stars 237 reviews

7248 Cradlerock Way
Columbia, MD 21045

(410) 381-1130

http://www.autostreamcarcare.com/

Mon - Fri: 8:00AM - 5:00PM

Sat: 8:00AM - 2:00PM

Sun: Closed

About

AutoStream Car Care Center is a chain of family owned, automotive service centers offering state-of-the-art automotive maintenance and repair for every make and model on the road today. We employ highly-skilled, ASE-certified technicians and each of our locations is AAA-approved.

Services

Alternators and Starters
Batteries
Brake Repair
Brake System Repair
Computer Diagnostic and Repair
Cooling System Diagnostic and Repair
Cooling System Flush
Diesel
Diesel Specialist
Domestic Repair
Drivetrain Service and Repair
Electric Repair
Electrical Repair
Electrical System Diagnosis and Repair
Emissions System Diagnostic/Repair
Engine Performance and Tune-up
European Repair
Foreign Repair
Fuel Injection Diagnosis and Repair
GM Factory Trained Specialist
General Repair (Aftermarket)
Headlamps and Vehicle Lighting
Heating and Air Conditioning
Ignition Systems
Import Repair
Japanese Repair
New Tire Replacement
Oil Change Facility
Oil Changes
Radiator Repair
Scheduled Factory Maintenance
Shock and Strut Replacement
Smog Check
State Inspection
Steering and Suspension
Timing Belt Service
Tire Repair
Transmission Fluid Service
Truck Repair
Used Car Evaluations
Wheel Alignment

Languages

English

Payments

American Express
Cash
Check
Debit
Discover
Mastercard
Visa

Staff

Erik Ferguson

David Askwith

Certifications & Memberships

92.7% would refer friends and family to us

1 stars Anonymous Featured review

Labor and parts fees are ridiculously high, higher than the dealership. I typically get all my maintenance done at the dealership but since I was getting a newly purchased used vehicle state inspected I allowed them to replace some of the fluids. Big mistake. One item fluid they replaced I later found out after reviewing the car fax details again had just been replaced last year at the dealership. This fluid was not due to be replaced for another 3 years or 30,000 miles. I was nowhere close to that deadline. They cannot be trusted. I'll never return.

10 years ago

AutoStream Car Care Center replied:

I would like to say thank you for taking time to express your thoughts as we find it very important to get critical feedback from our customers. However, I do believe that we are competitively priced against dealerships as well as other independent repair facilities. In reference to your recommendations, we advise our customers based on 2 critical measurements which are by manufacturer mileage intervals, or by fluid condition (color, smell, acidic/ph levels). Your specific recommendations from our technician were based on the manufacturer's mileage intervals. Unfortunately, being that it was your first time using our facility there was no way to know what fluids were last changed. The recommendation was made to you and you weren't sure what fluids were changed in the vehicle because the vehicle was a new purchase. You did not have the Carfax report with you at the time we presented the recommendations. We both agreed at that time that without knowing the history of the vehicle it was best to do the fluid exchange services to make sure you vehicle stayed in optimal running condition and that you were on pace with the manufacturers mileage recommendation that can also be found in your owners manual of the vehicle. I apologize for your experience as we aim to have all customers leave with a 5 star quality service experience. Thanks once again for your business, and have a wonderful day!

5 stars SHIRLEY W Customer since 2015