Usually I have an experience that is uncomfortable b/c of the chairs where they wash your hair. Yesterday I went upstairs and the experience was completely different. Very comfortable chair and I loved my hair washer person, she was out of this world. I've been seeing my guy Riccardo for over 12 years now, I would never go without him. We had one mixup in 12 years, that is a 99.99% track record of always getting exactly what I want which is not an easy feat with thin blonde hair that is also curly. Expect to be crowded in this Bethesda salon, but worth the experience if you are an organic girl like me. Products are out of this world and the damage remedy line is really a must have for anyone, for blonds the Blue Malva is a necessity, it keeps your blond color bright without the brassy tones that water starts putting into your hair. Don't fall for all the different steps to clarify your hair then color etc. Just go to the right guy from the beginning - Riccardo Lopez. And ladies, he's single.