89.2% would refer friends and family to us

1 stars Verified customer

bad bad

5 stars Verified customer

Great service, friendly staff, and very good at what they do even though they are students.

3 stars Verified customer

To start, it would have been nice to give a review or something sooner after my appointment- this is almost 8 months since my appointment! I was booked as part of a group and we did have a nice afternoon. We got manis & pedis. The girls were very nice to all of us.

My personal experience though was not great. The girl who did my services was sweet, but the end results were terrible. The pedicure was not bad, but she did not do much other than just put polish on my feet. The manicure was atrocious. When she went to use the scrub on my hands, she never washed it off. I mean, didn't even use a wet washcloth to get it all off. The nail polish came off within three days.

I completely understand that this is a training facility. But to have no way to give feedback so that these students can learn what to do better or how to be more efficient, I find astounding. I provided my email and was expecting a questionaire within 48 hours and was very disappointed to never receive one.

5 stars Verified customer

Recently visited the Neil Ave location. Great haircut & experience with Raina. She was very professional explainin what she was doing thru the entire process. I will be following her wherever she is placed.

5 stars Verified customer

Impressed by the knowledge of the students at such a young stage. Glad they take their time to get it right. Teacher made no corrections. I'd highly recommend them.

5 stars Verified customer

I loved the facial. Highly recommend that! Had my hair cut, foiled and styled by a new student. Very impressed with Morgan's skills and knowledge of hair coloring techniques in such a short amount of time as a freshman student. She cut and foiled my hair as I asked. Nice job all around and received many compliments once I was home would highly recommend Morgan and Aveda. The instructor checked her work all along the way and didn't find anything to fix. I'm definitely going back!

1 stars Customer since 2015

They get one star because I can't go any lower. I literally have gotten better manicures from a 6-year old. The young lady couldn't remember what she had done from one hand to the other, so some steps were skipped and others were duplicated. I had asked for clear polish, and rather than put on 2 to 3 thin coats, she glopped on one thick coat, and of course, as it dried, it bubbled ridiculously.

The teacher's idea of checking her work was peeking hey head in a couple of times and asking, "how's it going ladies?"

I sent an email telling them how bad it was, and received no response, so total failure all the way around.

1 stars Verified customer

Worst cut and color of my life!!!!!!!!!!! I can't believe they even charged me. In fact, they should've paid my bill for the other salon visit to TRY to correct their mess! I drove immediate from aveda to a salon in German village and got it as fixed as possible, although aveda made it pretty unfixable.

1 stars Verified customer

Going into it I knew it was all student based so I didn't expect a full spa experience.

However I did not expect such a bad experience.

I scheduled a 90 minute facial the actual face oneself was 32 minutes in the chair. I was told that when you book the facial they allow 15 minutes for registration 15 minutes for parking and that is part of your 90 minutes

The facial started out with a footbath which was me putting my feet into a tub of water and somebody drying it off with a towel it absolutely served no purpose and probably was the lamest thing I've ever done at a small in my entire life The facial started out with a footbath which was me putting my feet into a tub of water and somebody drying off with a towel it absolutely served no purpose and probably was the lamest thing I've ever done at a spa in my entire life.

The student technician was extremely nice extremely polite seem knowledgeable but shy to a degree.

Beyond how bad the footbath was I would never of thought anything was wrong with my experience until I looked at the clock and realized it was only 32 minutes.

I honestly would not recommend going here

1 stars Verified customer

Had a appointment to get eyebrows done. Young lady was late and stated she was at lunch. If you knew you had appointment wouldn't you make sure you're back in time?

Took over 30 minutes to get eyebrows waxed, which they didn't look any different from when I arrived - I had to go home and pluck them.

Basement of salon noisey from upstairs foot traffic and all of the unnecessary chatter from the other students. People come t relax and be pampered, not hear gossip.

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