The people who scheduled the appointment and checked me in for it were polite and helpful!
The person who cut my hair was very scattered. It was a very odd appointment. When washing my hair they sprayed me in the face and scratched my forehead with their bracelet. While they were apologetic it seemed avoidable. Then they seemed to get lost on their way back to the chair as if they were unfamiliar with the space. During the cut they kept asking the same questions and seemingly didn’t remember that we had already discussed that. They skipped the last two check ins with the instructor, presumably because the instructor was handling a disagreement between two other students/employees that had just gone down. Ultimately they asked how I wanted my hair styled three times and after answering each time and having her ask yet again and not do anything I just took the cape off and left. By far the strangest Aveda Institute experience I’ve had in my 5+ years as a customer.