I always have the most difficult time making an appt. When I finally did get to speak to someone, they booked my appt for the wrong day (the next week, instead of the next day). I did get a confirmation email that stated the wrong date but didn't look since the day was correct and I assumed it would be correct. I did, however, get a text confirming my appt for the next day (how is that possible??). I NEVER can talk to a person, EVER. I am ALWAYS forced to leave a message (and I do NOT want to leave a message, I can't take calls most of the time and then it's a ton of back and forth). I have attempted to make online appts but I have NEVER heard back from them. I always tell people at the front desk and then proceed to act like I AM THE PROBLEM (by ignoring me essentially, not addressing me and what I am saying, just silence, for the most part, no apologies) and when I get mad, I am the asshole. I did speak to a woman who cares...finally, but...it's been many months of hassles. THAT said, I am always happy with the quality of the cuts, style and facials. I am always happy with the person who has performed the services...thus leaving me torn. Because I finally did get the help I am sure I will return and hopefully, my daughter will have an easier time with making an appt.