Treated with a friendly " Hello" and when I checked in asked if I would like something to drink. Hi Lory came up to me greater me and escorted me back to a chair and smock and then introduced Kelly to me, who would apply my color. Very nice, friendly. Ask if I had concerns with the color, cut etc. I felt very special but I know this is what they do at K.C. Make you feel special. Great Cut, color.