I have brought my doggy in for grooming 3 different times now. The first time was great! He smelled and looked wonderful! The second time, his hair was much shorter than I had asked for, but he still looked cute. The third time was great. He looked and smelled wonderful and was looking how I had hoped! It would be great, though, if I can see my dog before I pay, to see if he was groomed to my satisfaction, and how well I can tip for the work done! But overall, it is a great place to bring a pet to be groomed up!