Do you feel like a million bucks after you've left the salon? They will talk your ears off and give you a dissertation about hair. For someone who claims to know so much, Bella put me on a plan to take me blonde (not a platinum blonde) very gradually. After several visits, of her simply overseeing what her assistants do and not her doing the work herself for which she charges FULL price..the areas which she highlighted blonde literally BROKE OFF! Keep in mind I have been highlighting my hair elsewhere for the past 25 years and have NEVER experienced any breakage of the sort! She gave instructions to her assistants and walked away and kept on talking and talking and talking but never checking. They left the product in for toooooo long and I RECEIVED A CHEMICAL BURN....hence the BREAKAGE....I shared my concern and frustration and at the end of the day all she offered was a complimentary hair moisturizing treatment....HOW ABOUT AN APPOLOGY???? HOW ABOUT MY MONEY BACK???? Instead she said my regimen at home was inept. What she doesn't realize is until my visit to her salon...this have NEVER, EVERRRRRR happened to my hair or me. Ask yourselves if you're really getting what you pay for? Ask yourselves if she is really a professional....Instead she is extremely self consumed and unprofessional! What a great acting game on her part.....WARNING....DON'T BE FOOLED WITH HER BS!!! By the way, now that I have found a most amazing place, my hair is healthy, shining and blonde....WITH NO REGRETS.....UNSUSPECTING PATRONS.....BEWARE!!!!!! DON'T BE FOOLED TOO!!!!