Overall, I am happy with all our experiences with BPA, only a few comments. First, when we dropped off at our last visit, the lobby did not have a pleasant smell. I know there are lots of dogs in the facility, & poop happens but I would work hard to keep things smelling fresh because some people will inmediately mark this as a red flag. Second, I always send a little extra food just in case we get delayed on picking up for any reason, but our dogs never come home with extra. So this makes me question if dogs are overfed or if the extra food is discarded to make it seem they ate well.
Again, still happy with our experience & will continue to board here.