Overall there is a high attention to personal service, and I find the ODs all knowledgeable and welcoming. There seemed this time to be a staffer devoted or at least more experienced with insurance matters, which was helpful. I would go there again and would recommend their professional skills to friends.
That said, without fail, I always end up paying more than insurance says I should. There's a good chance that you will have to pay the full amount and they will have to bill insurance later and then refund you. In reality that never seemed to work out, and sometimes they just didn't pay. It's always left me with a poor taste.