96.3% would refer friends and family to us

2 stars Verified customer

I felt as if I was being upsold to buy a "kitten package" that contained services our pet didn't need. I turned down the package but I did pay for a FIV FeLV test for our kitten - $66.00.

A couple of days later, I took the kitty to another vet. He told me that my kitty should be tested for FIV FeLV. I told him that you (Best Friends) tested her the other day and that she's negative. He looked at the paperwork and said that he can't figure out why you tested my kitty. She's only 7 weeks old and according to him, the test should be done at 10 weeks. So I feel as though Best Friends dinged me for a useless test.

5 stars Customer since 2015

Vet and tech were very nice. I felt that $21.50 was expensive,however,for a nail clip for my cat.

5 stars Customer since 2015

My dog's vet was friendly and took time explaining the tests they were going to take and answered all of my questions in depth. She had a technician come in and give me an estimate before starting any tests. She also called a few days after my appointment to check in. I love Best Griends Aniaml Hospital!

5 stars Customer since 2015

Thoughtful and caring attention!

5 stars Customer since 2015

Really love Dr. Fountain. She's calm, caring and really got down on our dog's level...literally!

The techs and office staff are always awesome!

5 stars Customer since 2016

I walked in unannounced near the end of their day and they were able to squeeze in both pups for different reasons, even though I was insistent that I could come back a different day if it were too busy. They are always extremely friendly.

5 stars Customer since 2016

The staff was very helpful with scheduling and follow up. Most of all, i was very appreciative of Dr. Heim's compassion, concern and professionalism. Also the parking is easy and a convenient location as well.

This was my 1st visit, but I will certainly continue using this hospital for my pets.

5 stars Customer since 2015

Always great; truly caring staff. The up-sales are obvious, but understandable.

5 stars Customer since 2015

My experience with best friends animal hospital was pleasant, I got the service that I need it I got the quotes that I needed the doctors were all nice and very friendly atmosphere.

Gina/ Cottons and Ceepers

5 stars Verified customer

Very good care. Dr. Fountain kept us informed in a friendly and outgoing manner, and she seems to really care for dogs.