I was told to come in at 10am for an appointment of 4 new tires. When I came in at my appointment time I was then told the tires were never ordered and would be in by 2pm. I had scheduled my day around that 10am time. I had to reschedule business meetings and missed out on $25,000 deal because of it. Needless to say I returned at 2. Did not revive my truck back until 5:56pm. I was not offered any compensation or even a decreased amount to pay. I pay almost $1,000 and feel I was robbed of any customer service. I work in the industry and would be embarrassed to have known this happened.