68.0% would refer friends and family to us

5 stars Verified customer

The staff is always professional and attempts to work with the customer to solve their car problems.

3 stars Verified customer

average experience

5 stars Verified customer

I arrived as the shop was closing with a flat tire and the manager and staff was kind enough to fix my flat tire (at no cost) as I had the life warranty (great deal btw) on the tire because it was bought there.

5 stars Verified customer

My last visit was for their oil change, brake inspection, tire rotation package special.

This time: Very efficient service. No pressure for add-on services. Got car back an hour earlier than estimated. At my request they replaced a brake lamp at no charge.

Other times: In the past I've been talked into using the much more expensive synthetic oil and then the next time I tell them the regular oil will be fine, I'm told you cannot switch back from synthetic. This is not true - verified by the Penzoil oil change guys on 19th and Noriega - my alternate go-to place for oil changes.

5 stars Verified customer

Thank you to the manager and the people working there. They took good care of me and my car as always.

5 stars Verified customer

Mo and team at BigO on Geary was great. I enjoyed working with the group.

4 stars Verified customer

Overall I'm satisfied with the services. The reps on the counter were courteous and knowledgable. But the waiting time was slightly too long. Other customers said the same in the waiting the room. Other than this, I will come back again.

1 stars Verified customer

I changed oil at Big O for around 2 years. Eventually, I noticed a leak under the car. I brought it to the dealership and was told that oil pan and drain plug were stripped which was caused by "outside influence" and that warranty would not cover that. I went back to Big O and explained the situation. The manager asked me for $450 for the fix. I barely could negotiate to $300. It was a terrible experience to service a car in unprofessional environment and paying more money for their own mistakes. I would not recommend coming there.

5 stars Verified customer

Mo and the gang was great.

5 stars Verified customer

They were very helpful in fixing my brakes in a timely manner