My last visit was for their oil change, brake inspection, tire rotation package special.
This time: Very efficient service. No pressure for add-on services. Got car back an hour earlier than estimated. At my request they replaced a brake lamp at no charge.
Other times: In the past I've been talked into using the much more expensive synthetic oil and then the next time I tell them the regular oil will be fine, I'm told you cannot switch back from synthetic. This is not true - verified by the Penzoil oil change guys on 19th and Noriega - my alternate go-to place for oil changes.