I was impressed that there were female dentists working there and very young, there attitude was fantastic but the billing practice of calling ur insurance not getting what they need to process a claim and with u standing there in there office instead of asking the insurance co. to hold while they advise you that they can't get what they need and passing the phone to u to speak to the insurance company is so wrong on so many levels, it's not funny.
The cleaning, I have had many in my life time since 1974 on a regular 6 mo. bases I've had some scraping of my teeth, I've had info regarding flossing given to me and I've had my teeth polished with florid treatment and or a mouth card like piece with jell (florid) placed in my mouth and had to keep it in for about 20 min's. That didn't happen here U folks charged $ 85.00 just to scrap my teeth and nothing more. Really disappointed because when I left I did not have that clean feeling like I've felt with all my other dental visits with Dr. Passett who is retired, Dr. Wolin he was just to painful with his cleanings we hurt for days with him but our teeth were clean and we got our florid treatment and with both we also got tooth brushes, floss and on some occasions samples of tooth paste. This even happened with the dentists on Milwaukee Ave. & Logan Square they just didn't have a permanent dentist, they kept rotating out. All I got from you folks was a scrapping of teeth and see you next time. Sorry to say it's not gonna happen again.
You folks charged me a promotional fee of $ 1.00 that's the kind of cleaning I felt I got!
The promotional fee your people never explained what the $ 1.00 dollar was exactly for so I assumed it was for the x-rays taken and only that.
I did love how you folks put together the invoice I was given with the speed of lightening about work you felt I needed especially the root canal work. You folks are like Lakeview Dental tried to be I went in with a bad tooth which The Dentist there wanted to drill fix cavity and if he couldn't he'd offer another crown and or depending what was found would probably have to do root canal. I flatly refused and insisted they pull it. The oral surgeon saw me also from same office and he tried to talk me out of pulling the tooth I also said no to him so with that he pulled it. He was amazed at how the tooth came out in exactly 4 even pieces and how nothing they would have done would have been the correct way to go, he also showed the dentist how the tooth came out. You folks refused great but I also have 3 holes in 3 different teeth which according to the x-rays you folks didn't see. I have discomfort with all 3 which is mild that's to say some times, once maybe every 2 weeks, I'll feel air, something sweet etc... but you folks said there was nothing. I was surprised that I had a cavity up front top! I wasn't told in plain English exactly were the 2 cavities you found were. You folks should really do that.
I was a bit annoyed after expressly denying the following work: the crown and root canal that not only did the dentist kept bringing it to me so did the billing folks wanted to know if my credit card could handle the cost of the work. Yet what they should have been concerned with was getting the information they needed from my insurance co. while I was there.
For your great attitudes I'll give you folks 5 stars, for the way things were handled billing wise and the work cleaning, explaining etc.... sorry I have to give you folks 1 star.